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Moga Soul

A Reference in its Field

Secure Payments

Because we take the security of our customers very seriously, all our transactions are 100% secure according to local standards.

Tracked Delivery

Safe and fast, your order is tracked and transported by the UK postal service.

satisfaction guarantee

We offer a 30 days money back guarantee after receipt of your product!

Customer Service 24/7

Our team is at your disposal for any question about our articles or your order and will respond within 24 hours.

Testimonials

Susan R.


Susan R.

This is my 3rd order and not the last! I am absolutely delighted with all the products received, I recommend!

Peter D.


Peter D.

Thank you to all the team for the work done, a real pleasure to shop with you!

Adele L.


Adele L.

A friend recommended me MOGASOUL and I am not disappointed! All the products are just great, it's nice to see a site that takes to heart to offer new products!

Samuel P.


Samuel P.

I saw a video on Facebook of one of your products and I didn't hesitate for a second, I just received it and I'm delighted!

QUESTIONS FRÉQUENTES

Orders are usually shipped from our warehouse within 3 business days. It will then take between 7 to 10 working days for your item to arrive at your home. In busy periods, it may take up to 6 days before shipping. Our parcels circulate with Royal Mail, we do not work with relay points.

However, we would like to apologize in advance for any potential delays due to the Covid-19 pandemic.

Since we have products that are coming from storage locations and work with different producers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.

Average delivery times are between 7 and 15 working days. It is possible that some packages may take a little longer than that.

However, if you still haven't received your package after 35 working days after ordering, then we will give you a full refund and you can keep the item when you receive it.

Please contact us at contact@mogasoul.com to report an item not received. réponse

We process the orders you place quickly, usually within 12 hours.

For this reason, you have 12 hours after ordering to send a cancellation or modification email to contact@mogasoul.com

Beyond this time your items will have already been shipped, so we will not be able to modify your order once.

Despite our careful selection of trusted carriers, your package may arrive damaged.

In this case or in the case of a design defect, please contact us at contact@mogasoul.com with the following details:

1. Your order number

2. The description of the problem (wrong / faulty item, ...)

3. A photo or a video

You will not need to return the product and we will refund the amount of your order directly to you in the form of a voucher (if you would like another form of refund, please let us know).

We accept the following methods of payment on our website: Visa, American Express, MasterCard, Debit Cards, PayPal and Bank Cards.

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or inappropriately destroyed.

If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional standards that are generally accepted by the industry.